{"id":4020,"date":"2014-12-09T11:33:17","date_gmt":"2014-12-09T16:33:17","guid":{"rendered":"http:\/\/asfantome.com\/fourruresgrenier\/?page_id=4020"},"modified":"2025-11-05T07:40:59","modified_gmt":"2025-11-05T12:40:59","slug":"purchase-policy","status":"publish","type":"page","link":"https:\/\/www.fourruresgrenier.ca\/en\/purchase-policy","title":{"rendered":"Purchase Policy"},"content":{"rendered":"<h2><strong>Online Purchase Policy<\/strong><\/h2>\n<p><strong>Shipping<\/strong><br \/>\nFree shipping in Canada for orders of $100 or more.<\/p>\n<p><strong>Ordering Methods<\/strong><\/p>\n<ul>\n<li><strong>Online<\/strong>: Order directly on our website for quick service.<\/li>\n<li><strong>Phone<\/strong>: 1-819-734-6781 ext. 3.<\/li>\n<li><strong>Support<\/strong>: Call anytime for online assistance.<\/li>\n<\/ul>\n<p><strong>Order Acceptance<\/strong><br \/>\nReceiving an order confirmation email does not guarantee its acceptance by Fourrures Grenier.<br \/>\nWe reserve the right to refuse an order or verify personal information before confirming the sale.<\/p>\n<p><strong>Final Sale<\/strong><br \/>\nItems with a discount of 40% or more are final sale and cannot be returned, exchanged, or refunded.<\/p>\n<p><strong>Legal Warranties<\/strong><br \/>\nThe legal warranty applies to all products, including hidden defects.<br \/>\n<strong>Note<\/strong>: Our boot soles can be damaged by fire, excessive heat, or petroleum products. They are designed for temperatures below -5 \u00b0C.<\/p>\n<p><strong>Product Description<\/strong><br \/>\nWe strive to ensure accurate descriptions, but in case of discrepancies, the product can be returned in new condition.<\/p>\n<p><strong>Prices and Taxes<\/strong><br \/>\nPrices are in Canadian dollars, with applicable taxes added at checkout.<br \/>\nTaxes are calculated based on the destination: GST and QST in Quebec, GST elsewhere in Canada, and no tax for international orders.<\/p>\n<p><strong>Payment<\/strong><br \/>\nPayment by credit card. The customer is responsible for covering fees, including taxes.<br \/>\nPrices may be adjusted after notification.<\/p>\n<p><strong>Shipping Fees and Delivery Times<\/strong><br \/>\nShipping fees and delivery times depend on the destination, package weight, and shipping method.<br \/>\nA confirmation email with a tracking number is sent once the shipment is made.<br \/>\nWe are not responsible for delivery delays by carriers.<\/p>\n<p><strong>International Shipping<\/strong><br \/>\nThe customer is responsible for customs clearance fees for international orders.<br \/>\nSeal, otter, and lynx products cannot be exported outside of Canada.<\/p>\n<p><strong>Exchanges<\/strong><br \/>\nExchanges are accepted within 10 days of receiving your order.<br \/>\nFree return shipping for ONE size exchange within Canada only. Shipping costs for exchanges elsewhere are the customer&#8217;s responsibility.<br \/>\nSend an email to <a rel=\"noopener\">adjointe@fourruresgrenier.ca<\/a> or call 1-819-734-6781 ext. 3.<br \/>\nFor Christmas gifts, exchanges are possible until January 10.<\/p>\n<p><strong>Returns<\/strong><br \/>\nReturns are accepted within 10 days of receipt, with shipping fees at the customer&#8217;s expense, or we can provide a return label for $26+tax (total $29.89). To request this, email <a rel=\"noopener\">adjointe@fourruresgrenier.ca<\/a>.<br \/>\nInitial shipping fees are non-refundable.<br \/>\nReturned items must be in their original condition and accompanied by a copy of the order.<\/p>\n<p><strong>For Christmas gifts, returns are possible until January 10.<\/strong><\/p>\n<p><strong>Return Address<\/strong>:<br \/>\nFourrures Grenier Inc.<br \/>\n730, 1re Rue Ouest<br \/>\nBarraute, Quebec J0Y 1A0<br \/>\nCanada<\/p>\n<p><strong>Refunds<\/strong><br \/>\nRefunds are processed upon receipt of the product, subject to its original condition.<br \/>\nInitial shipping fees are non-refundable.<br \/>\nRefundable returns are accepted within 10 days of receipt, with shipping fees at the customer&#8217;s expense, or we can provide a return label for $26+tax (total $29.89). To request this, email <a rel=\"noopener\">adjointe@fourruresgrenier.ca<\/a>.<\/p>\n<p><strong>Returns for Defects<\/strong><br \/>\nDefective item returns are handled upon prior authorization. Contact us at 1-866-734-6781 for more details.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online Purchase Policy Shipping Free shipping in Canada for orders of $100 or more. Ordering Methods Online: Order directly on our website for quick service. Phone: 1-819-734-6781 ext. 3. Support: Call anytime for online assistance. Order Acceptance Receiving an order confirmation email does not guarantee its acceptance by Fourrures Grenier. We reserve the right to [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4020","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Purchase Policy Online | Fourrures Grenier | Made in Canada<\/title>\n<meta name=\"description\" content=\"Discover here our purchase policy and learn more about the modality of return, delivery and how to purchase by phone.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fourruresgrenier.ca\/en\/purchase-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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